Modelo multicritério de apoio à decisão em grupo para priorização de ordens de serviço de manutenção corretiva em uma empresa de transporte e logística

Abstract

In transport and logistics companies, maintenance has a strategic value, since it represents a considerable part of their cost structures and decision making is constantly faced at the different hierarchical levels where their speed and assertiveness are fundamental for competitiveness. This study proposes a multicriteria model to support group decision making aiming to rank corrective maintenance orders. The research was applied at a transport and logistics company which focuses on bitumens transports. The model developed is replicable in the routines of the workshop where the priorities between repairs constantly need to be revised. It was proposed a three-step model, using the AHP method for determining the weights, the TOPSIS method for the generation of the individual rankings and the Borda procedure for the final aggregation of results, generating the final ranking. It was observed during the decision-making process the alignment between the different organizational levels over the maintenance strategy adopted by the company, indicating the need for alignment between them.