Considerações acerca do direito à informação dos consumidores portadores de deficiência visual

Abstract

This article presents considerations on the right to information of consumers with visual impairment. Its purpose is to analyze the existence of actions aimed at achieving this right. This is because it is based on the assumption that the instruments normally used by suppliers to provide information about their products and services cannot achieve adequately consumers with visual impairment. It is the result of a qualitative research using a deductive approach, since part of the general notion of the right to information guaranteed to all consumers until arriving at the considerations regarding the realization of the right to information of consumers with visual impairment. As for research techniques, it makes use of indirect documentation, through documentary and bibliographic research, using legislation, doctrine and jurisprudence related to the subject matter of the study. It exposes, as a result of the research effort, the existence of specific norms and judicial decisions complementing and effecting, for visually impaired consumers, the basic right to the information guaranteed in the Consumer Protection Code.