Proposta de modelo multicritério para avaliação de desempenho de fornecedores de transporte em uma empresa de varejo

Abstract

The competitiveness growth between companies and increasingly demanding consumers contributed to the need for distribution logistics to be aligned with the company's strategy, helping to achieve its success. With the raise of the retail sector, there is a need for efficient logistics distribution, since hiring decisions affect the entire supply chain. The objective of this paper is to propose a multicriteria model for transport suppliers evaluation for retail companies. As it presents multicriteria, multidimensional and multiscale characteristics, which increase the complexity of the evaluation process, the use of tools that help the choice process of suppliers is increasingly important. The proposed model was applied with a former Distribution Center manager of a Brazilian company in the retail sector. A ranking of suppliers was obtained based on the criteria proposed by the decision maker and, through sensitivity analysis, it was possible to prove viability of the model, that can be used by companies from different sectors to assist the decision making.