Fatores relacionados ao absenteismo: um estudo realizado com atendentes de um call center

This research was carried out in a call center organization, and had as objective to identify the factors that are related to the absenteeism of the attendants. It is characterized as a case study, with a qualitative approach. As data collection methods were used: internal company reporting data and a self-generated questionnaire. The analysis strategy was based on the Pearson Correlation and Spearman Correlation methods, with the support of the SPSS. 185 employees participated in the study, and by the research it was possible to state that the main factors related to Absenteeism are: salary, giveaway campaigns, motivation and recognition of staff, support provided by the supervisor, possibility of changing working hours, marital status and sex, company time, health problems and Individual habits such as use of alcoholic beverages and physical exercise.